State Bar employees Mirna Lerma, Ayde Gutierrez, Sulema Bucio and Mabel Ramirez at the TV studio for A Su Lado.

State Bar employees Mirna Lerma, Ayde Gutierrez, Sulema Bucio and Mabel Ramirez at the TV studio for A Su Lado.

I regularly share updates from my State Bar of Arizona colleague Alberto Rodriguez, especially as they relate to the Lawyers on Call program. That is a call-in program through which thousands of Arizonans have had their legal questions answered.

Mabel Ramirez interviewed during A Su Lado.

Mabel Ramirez interviewed during A Su Lado.

Last week, the Bar offered a twist on the lawyer call-in approach. Instead, on April 24 a team of terrific Bar employees answered questions that they are adept at answering. Congratulations and thanks to the four wonderful women who responded to the calls. Here is Alberto’s description:

The State Bar of Arizona and Univision 33 hosted a special edition of A Su Lado (On Your Side) on Wednesday, April 24. Univision 33 kicked-off their sweeps period with a special consumer protection phone bank and news story that featured the State Bar of Arizona and members of the Resource Center team. Resource Center Supervisor Mabel Ramirez was interviewed during the 5 p.m. newscast and offered helpful tips to help guide viewers in finding a lawyer, verifying lawyer membership, and filing a Bar/UPIL complaint.

The following is a recap from the public service program:

Date: April 24, 2013

Topic: State Bar of Arizona’s Consumer Protection Services and the Law Day Legal Aid Clinic

Univision 33 logoPhone Bank Team: Sulema Bucio, Ayde Gutierrez, Mirna Lerma and Mabel Ramirez

Summary: The RC team answered an impressive 85 calls during the two-hour phone bank focused on the Bar’s consumer protection services. The following is a small sample of the questions that were received:

  • Does the Bar offer free legal advice or referrals?
  • How can I file a complaint against an attorney?
  • Can you verify if the attorney I’m working with is an actual attorney?
  • Can you tell me more about the Law Day Legal Aid Clinics?
  • Several callers were asking for legal advice and were referred to the Law Day Legal Aid Clinics.

The Resource Center team members were first-time participants. They were satisfied with the quality of the questions overall and were excited to have participated in the A Su Lado public service program. Calls were consistent from 5 to 7 p.m., which led to another successful phone bank.

State Bar Resource Center staff take callers' questions during A Su Lado.

State Bar Resource Center staff take callers’ questions during A Su Lado.